Shipping policy

Shipping details

To avoid disappointment, we advise that you place your order two weeks in advance of when you require it.

All orders will incur a delivery charge of £14.99 per item, depending on the weight of the item(s). All orders over £100 are eligible for free delivery.

Your hire period starts at the specified start date. Credits will not be issued for late delivery where you have not been available to accept delivery.

We do not take responsibility for orders for which an incorrect address has been provided. If you have supplied an incorrect address, you will not be entitled to a refund of any kind, and you may be liable to pay any late fees or a replacement fee if the garment(s) is not returned to us.

In the instance where a parcel is unable to be delivered in time due to courier unable to gain access and you have not provided delivery instructions you will not be entitled to a refund of any kind, and you may be liable to pay any late fees or a replacement fee if the garment(s) is not returned to us. 

If you have supplied an address that has a redirection service set up and your parcel is not delivered in time you will not be entitled to a refund. Once the parcel has been despatched if you redirect it in any way, you will not be entitled to a refund if it does not arrive by the chosen delivery date. Redirecting a parcel will increase the delivery time by approximately 2-5 business days.